When returning a piece, please pack it in the original box as we did so that it does not tangle. A tracking number is recommended as we cannot be responsible for lost packages. Please do not send items certified or signature required. The additional preview fee will be subtracted from the order. Any missing information may delay the procedure. Please contact us with your issue with our piece before shipping it back and we will give you further instructions regarding the return, refund, repair options or exchanges and adjustments. We do not offer refunds if the size of the ring you have provided is not correct. If the size of the piece was mistakenly chosen by the buyer, they are obliged to pay additional fees for the adjustments. In this case shipping is the buyers responsibility. If you ordered an incorrect size of your piece, we can make adjustments.

Buyers are also responsible for sending the items back safely in order to receive a refund. If the item has not returned to us in its original condition (it was tangled, broken, tarnished or oxidised), a refund is not possible.

We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used.ДЄ refund will be carried out once we receive the item and see that it is in its original condition. Please contact us through Etsy conversation for further instructions before sending back the item.ДЄll DISCOUNTED, RUSHED, LAY-AWAY/FINANCED, OOAK, MADE TO FIT and CUSTOM ORDERS (including custom gemstones) are non-refundable this includes partial payments as well. You will be expected to return the item immediately after contacting us. If you are not pleased with your purchase, please contact us within 5 days of receiving your item with your refund request.

Diamond kitty